Frequently Asked Questions (FAQs)

Yes. Regular use can help with muscle tension, circulation, stress reduction, and overall wellness. Chairs with heat therapy and advanced rollers enhance therapeutic benefits.

Depending on the model, chairs feature multiple massage techniques, including:

• Shiatsu: Deep tissue kneading using rollers.
• Kneading & Tapping: Mimics hand movements to relieve tension.
• Rolling: Smooth spine-aligned movements for stretching.
• Compression Air Massage: Airbags inflate/deflate around the shoulders, arms, legs, and feet.
• Percussion & Reflexology: Targeted for feet and calves.

You can reach us anytime for product, delivery, return, or warranty questions by email at info@themassagechairspecialists.com or call +1 (302) 208-7919. You can also reach us through the Contact Us form. For this visit, on the Contact Us page.

Yes. Many businesses, such as wellness centres, offices, and hotels, use massage chairs for client and employee relaxation. Commercial-grade chairs are available with more durability and features.

• Medical Breakthrough 7/8/9/X
• All Kahuna Dios Models
• WANKO Elysium
• WANKO Zenith
• Nouhaus Orbit

Yes, we currently sell some other products such as:

• Robotic Massage Tables
• Traditional Massage Tables
• Massage Sofas
• Recliner Chairs
• Sofa beds
• Office Chairs
• Swivel Chairs
• Lift Recliner Massage Chairs

• Accessory Products:
• Foot Massagers
• LED Fascial Masks
• Air Purifiers

Yes. Most chairs are shipped partially assembled and fit through a standard 32–36-inch doorway. If you vouch for a White Glove delivery service, our team will make sure your order will be correctly installed in your room of choice.

Most models come mainly pre-assembled; however, there is some technical assembly required in order to have it fully assembled and working properly. Each massage chair comes with a detailed set-up/instruction manual. 

If you feel you will not be able to assemble it yourself, please carefully check out the product page, as your product(s) may be eligible for a White Glove delivery option. If so, we will organise to get it assembled for you.

Dimensions vary by model. Typically, chairs measure 70–80 inches in length, 30–35 inches in width, and 45–50 inches in height when upright. Reclined in zero-gravity mode, some chairs extend up to 80 inches. Detailed dimensions are listed on each product page.

Most of our massage chairs support users up to 300–330 lbs, with some heavy-duty models accommodating up to 400 lbs. Weight limits ensure safety and optimal performance. Please check out the specific product page for more details.

Our chairs are designed for standard US outlets (110–120V, 60Hz) and typically consume 150–200 watts during operation. Some high-end models may require dedicated circuits; specifications are listed in the manual.

• Wipe the exterior with a soft, damp cloth.
• Avoid direct sunlight to prevent fading.
• Check roller tracks for dust or debris every 6–12 months.
• Use the included manual for recommended lubrication and maintenance.

Our US-based customer support team will guide you through troubleshooting. Common issues like roller misalignment, electrical faults, or airbag problems are usually resolved quickly with replacement parts or on-site service through our delivery partners. Please contact us immediately if you experience any problems:

Orders are processed within 1–2 business days and delivered in 7–10 business days for standard curbside shipping.

Yes. All chairs include the manufacturer's warranty. Warranty duration varies by brand and model. For more details, please check the Warranty Page.

Unfortunately, no, we do not ship internationally at this time. Currently, we only ship to the lower 48 states of the US.

1. Standard Curbside Shipping:

Free on all domestic orders

2. Express Shipping:

Suppliers that offer this service:

Kahuna Chair

Rocozyer

3. Threshold Shipping: Porch/Garage

Kahuna Chair is the only brand that offers this service at this time

4. White Glove Delivery: In home Installation

Suppliers that offer this service at this time:

• Medical Breakthrough
• Kahuna Chair
• Nouhaus

Note:

For overseas products shipped to Contiguous USA:

Only Curbside shipping is available at this time

Please see the specific product pages for more details.

Threshold shipping means your order is delivered just inside the first dry area of your home, such as your front door, porch, garage, or building lobby. The delivery team does not move the item to another room or provide setup or assembly. It’s a step above curbside delivery and a simpler alternative to full white-glove service.

White glove delivery provides a premium, hands-on experience. Your item is brought to the room of your choice, unpacked, and assembled or set up as needed. The delivery team also removes all packaging materials before they leave. This service is ideal for large, heavy, or delicate items where you want a smooth, hassle-free delivery.

Absolutely. Once your order ships, we will provide a tracking number to monitor delivery in real time. If for any reason you do not receive it, please contact us:

Returns are accepted within 30 days of delivery, provided the item is unused, undamaged, and in original packaging. For more details, visit our Refund & Return Policy.

 Note: Some brands or international models are final sale and not eligible for return.

You can contact us immediately and provide photos and order details. We will replace the missing/damaged parts or arrange a replacement shipment.